I not long ago flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Since the Embraer is a small plane with very little leg space, my knees were being embedded during the seat back before me, and it was causing discomfort for me as well as passenger in that seat. I requested the stewardess (“Ellen) if I could transfer for the exit isle, where there was additional space. When I requested she stated: “We're going to end counting heads ahead of we start off taking part in musical chairs.†When she concluded counting individuals, I went ahead and moved to at least one of two Open up seats inside the exit isle–I didn’t inquire her once again on account of her rude reaction the first time. Ellen came about the public deal with technique: “Did you move in the exit isle? Return to your seat.†I went back again straight away. She ongoing over the PA: “There can be a $10,000 wonderful, and I am not about to pay out it.
You will find a middle aged African American girl with a brief hair cut and Eyeglasses at your Philadelphia Airport locale who refused to give me her whole title when I asked for it as a consequence of her despicable Mindset. She at last explained to me her name was “D†and hid her name badge as she stated this. “D†isn't going to have earned a task in shopper service and particularly not with your first-class check in space wherever I encountered her. As I rushed past the long TSA line on the self service ticketing counter with only forty minutes until finally my flight departed I had been delighted to view there was a totally free kiosk. I started to retrieve my reservation and midway by means of this method “D†walked as much as me and stated “This is for top notch passengers only†I seemed up from the display screen bewildered simply because there wasn’t any indicator or indicator the kiosks have been top quality kiosks and Also I questioned how “D†realized I had been or wasn't top quality and why she would make these kinds of an assumption. I replied “Justification me?†“D†condescendingly said “These kiosks are for top notch travellers onlyâ€.
My husband And that i had flight reservations for today (March 15, 2014) and after a plan heart scan on Wednesday of this 7 days, he was diagnosed that has a severe coronary heart trouble. On Friday, March 14, 2014 he experienced to have a coronary heart catherization and it had been unattainable for us to go on our trip. I known as American Airlines Buyer Service and was nicely explained to “tricky luckâ€.
We have already been frequent flyer shoppers for over 30 a long time, and one of many attractions for us to continue with the services are classified as the perks you supply to us and The great service We now have often had in lots of trips with AA. On Jan 29 2015, I identified as AA en Español to make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Girl Ana Maria helped me with the many paper work and I did pay for all the extra charges with my Metropolis Charge card foe my partner and myself and Ana Maria instructed me that I will obtain affirmation on my e mail, and gave me around the cell phone our two locator information. Well, now After i named again simply because we did not get the knowledge on my email, we were being informed to our surprise that only my partner experienced reservation and there was almost nothing on document for myself!
Finally we received all of our baggage and of course certainly one of my luggage wasn't there. As predicted it was misplaced, my sons car or truck seat was misplaced. The exact same ladies that experienced lied previously discussed that it needed to be there, scanned in.
I won't ever be use AA yet again!! I booked a flight for me and my son to hitch our family on holiday. Lengthy Tale shorter something arrived up and we've been unable to go right now. I called your company with more than a months detect. Canceled the combat with telephone rep John; who was extremely well mannered. He did not say anything about the level of cost I could well be occur for canceling the flight. I termed back again to talk to in regards to the cost and I had been explained to which i could well be demand $two hundred by AA and $fifty in the supply I accustomed to guide the flight for every man or woman. That I would have a $15 credit score for each person… I questioned to talk to her supervisor and Michelle Morgan was the individual I next talked to. She was no help, I requested to talk to her supervisor and she or he stated that there was not one person read earlier mentioned her. I instructed her which i was guaranteed that there was someone earlier mentioned her. Eventually she stated which i could head to The shopper relations web-web-site. Once more I questioned her twice for her supervisor’s name and she replied purchaser relations. I once again informed her I required the title of her immediate supervisor, the person that she noted to…the identify presented was Jalia Elisidi .
I have tried out contacting and was on for 15 minutes just to be hung up on. I have sent two emails without reply… I like your airline but striving to possess a adjust made so we don't drop the many the money we expended on our flight for the reason that we aren’t capable to make it mainly because my fiancés grandmother passed away and we have to be in this article and can’t go away right this moment with the funeral arising during our scheduled trip. I haven't been in the position to get any place and currently being that I am a Travel Agent, I are aware that for situations similar to this, In spite of non-refundable tickets, the airlines may give a credit score for partial or may possibly even give credit score for the entire amount of money to be used on future journey.
I recognize that you are experiencing a merger and some workers may be lower than thrilled, but this Angle should not be apparent on your customers who are only contacting to acquire some help.
I understand that it could be some time ahead of USAIR and American software package might be synched. But, there isn't any basis for your brokers to generally be so disconnected.
My other dilemma would be that the food vouchers that I've been given were not enough!!! They only gave me $32, for 3 meals! That is not enough to eat a food any where in LA, or anyplace within the airport. I am anticipated to receive 3 foods from $32 right here on the hotel? Not possible!!!
This practice will not be a single American Airways need to continue to follow as is dehumanizing and down ideal inconsiderate of paying out customers. This expertise has completely remaining a foul style in my mouth and it took clear of The good holiday vacation I a short while ago seasoned .
Bravo to American Airlines for giving the surprise improve to the personnel. Rather than cowering for the disgruntled passenger on todays La Guardia flight. Just because some attendents were cheerful and wished him an extremely Merry Christmas. Really ?? It’s about time we took back our best needs and grumpy folks just stay off the planes and keep their views to them selves.
Talking having an American Airlines representative is actually a problem. Did you go throughout the exact same inconvenience or was you expertise far better that the majority of. Share your thoughts with us.
I'm emailing this comment to you to ensure that AA might much better be capable of motivate team to generally be a lot more courteous when matters go wrong.Client service might make this type of variance for those utilizing your service.